WeShare ("we", "our", or "us") operates the WeShare platform, including our website and mobile applications. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our services.
By using WeShare, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
Information We Collect
Information You Provide Directly
- Account information: name, email address, password, and profile photo when you register.
- Profile details: location, biography, and preferences you add to your profile.
- Listing information: descriptions, photos, pricing, and availability you provide when creating listings.
- Payment details: billing address and payment method information (processed securely by our payment partners).
- Communications: messages, reviews, and support requests you send through our platform.
Information Collected Automatically
- Usage data: pages visited, features used, search queries, and time spent on the platform.
- Device information: IP address, browser type, operating system, and device identifiers.
- Location data: approximate location based on IP address; precise location only with your permission.
How We Use Your Information
We use the information we collect for the following purposes:
Providing our services
To operate and maintain the WeShare platform, process bookings and payments, and facilitate communication between hosts and users.
Account management
To create and manage your account, authenticate your identity, and personalise your experience.
Safety and trust
To verify identities, detect fraudulent activity, resolve disputes, and enforce our Terms of Service and Community Guidelines.
Communications
To send booking confirmations, platform updates, support responses, and — with your consent — marketing communications.
Improvements
To analyse usage trends, conduct research, and improve the functionality and user experience of our platform.
Legal compliance
To comply with applicable laws, regulations, and legal processes, and to protect the rights and safety of WeShare and our users.
Data Security
We implement industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
- All data in transit is encrypted using TLS (Transport Layer Security).
- Payment information is processed by PCI-DSS compliant payment providers and is never stored on our servers.
- Access to your personal data is restricted to authorised WeShare personnel on a need-to-know basis.
- We conduct regular security audits and vulnerability assessments.
While we take every reasonable precaution, no method of transmission over the internet is 100% secure. If you suspect your account has been compromised, please contact us immediately.
Your Rights
Depending on your location, you may have the following rights regarding your personal data:
Right to Access
Request a copy of the personal data we hold about you at any time.
Right to Rectification
Ask us to correct inaccurate or incomplete personal information.
Right to Erasure
Request deletion of your personal data, subject to certain conditions.
Right to Restrict
Ask us to limit how we process your data in certain circumstances.
Right to Portability
Receive your data in a structured, machine-readable format.
Right to Object
Object to processing of your data for direct marketing or legitimate interests.
To exercise any of these rights, please contact us at privacy@weshare.com. We will respond within 30 days.
Data Retention
We retain your personal information for as long as necessary to provide our services and fulfil the purposes described in this policy, including:
- Account data is retained for the duration of your account and for up to 3 years after closure to comply with legal obligations.
- Transaction records are kept for up to 7 years to satisfy financial and tax reporting requirements.
- Communications and support records may be kept for up to 2 years to resolve disputes and improve our services.
International Transfers
WeShare operates globally and your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws.
When we transfer personal data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by relevant authorities, to protect your information in accordance with this policy and applicable law.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please get in touch with our Privacy team:
We aim to respond to all privacy-related requests within 30 days. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.