Frequently Asked Questions

WeShare is a peer-to-peer rental marketplace that lets you rent items from people in your community — or earn money by sharing what you own. From vacation homes and vehicles to bikes, tools, and beyond, WeShare makes it easy to access almost anything without having to buy it.

WeShare is available in 120+ countries worldwide. When you sign up, your location is used to show you listings nearby. Some features and payment methods may vary by region.

You can browse listings without an account. However, you will need to create a free account to make a booking, message a Host, or list your own items.

Sign up at weshare.com/sign-up with your email address, or use Google or Apple sign-in. You'll need to verify your email before you can start booking or listing.

Creating an account is completely free. WeShare charges a small service fee on completed transactions — see the Payments & Fees section for details.

Browse or search for what you need, select your dates, and send a booking request to the Host. Once the Host accepts and payment is confirmed, you're all set. You can then use the in-app chat to coordinate pick-up or delivery.

Yes. You can send a message to a Host directly from their listing page to ask questions before committing to a booking.

If an item is materially different from its listing, contact WeShare support within 24 hours of pick-up. We'll review the case and, where applicable, issue a full refund.

As a Renter, you are responsible for returning the item in the same condition you received it. Accidental damage should be reported to the Host and WeShare immediately. Our insurance coverage may apply — see Safety & Insurance for details.

Yes, you can request an extension through the app. The Host must approve the extension, and any additional charges will be processed automatically.

You can list almost anything — vacation properties, vehicles, RVs, boats, bikes, cameras, tools, musical instruments, outdoor gear, and more. Items must be legal to own and rent in your jurisdiction. Weapons, illegal goods, and counterfeit items are prohibited.

Go to your dashboard and click "Create a listing". Add photos, a description, your availability calendar, and your price. Once submitted, listings are live within minutes.

You set your own daily or weekly price. WeShare shows you suggested pricing based on similar listings in your area to help you stay competitive.

Yes. Hosts can review each booking request before accepting. Declining a request too frequently may affect your listing visibility, so we recommend keeping your calendar up to date.

Payouts are sent to your bank account or preferred payment method after the rental period begins. Payouts typically arrive within 3–5 business days, minus the WeShare Host fee.

We accept all major credit and debit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Google Pay. Available methods may vary by country.

WeShare charges a Renter service fee (a percentage of the rental price, shown at checkout) and a Host fee (deducted from the payout). Both fees are displayed transparently before any payment is made.

Your card is charged at the time the Host accepts your booking request. You will not be charged for a declined or expired request.

Yes. All payments are processed by PCI-DSS compliant payment partners. WeShare never stores your full card details on our servers.

No. The total amount you'll pay — including all fees and taxes — is shown clearly on the checkout screen before you confirm your booking.

Each Host sets their own cancellation policy: Flexible (full refund up to 24 hours before), Moderate (full refund up to 5 days before), or Strict (50% refund up to 7 days before). The policy is shown on every listing before booking.

Go to your bookings in the app, select the booking you wish to cancel, and follow the cancellation steps. The refund amount will be calculated based on the Host's cancellation policy.

If a Host cancels a confirmed booking, you will receive a full refund including all fees. We'll also help you find a similar alternative listing.

WeShare service fees are generally non-refundable unless the cancellation is caused by a platform error or the Host cancels on you.

Full refunds outside the standard policy may be granted if the item is significantly not as described, if it is unavailable upon arrival, or if there is an emergency as defined in our Extenuating Circumstances Policy.

Safety is a top priority at WeShare. All users go through email verification, and we offer optional ID verification for Hosts and Renters. Every transaction is covered by our platform protections, and we have a dedicated trust & safety team.

Yes. WeShare provides insurance coverage for eligible transactions. Hosts are protected against accidental damage caused by Renters, and Renters are covered for certain liability events during the rental period. Full details are in our Insurance Policy.

Contact the other party first through the in-app chat. If the issue cannot be resolved, open a dispute through your booking page within 48 hours. The WeShare resolution team will mediate and reach a decision within 5 business days.

Use the "Report" button on any listing or user profile. You can also contact our support team at support@weshare.com. We take all reports seriously and investigate promptly.

Reviews can only be left by verified Renters or Hosts who have completed a transaction. We do not allow Hosts or Renters to edit or delete reviews, and our moderation team monitors for abuse.

Rent-to-Buy is a WeShare feature that lets you rent an item with the option to put your rental payments toward purchasing it. It's perfect for testing something before committing to buying it.

If a Host has enabled Rent-to-Buy on their listing, you'll see the option at checkout. Agree on the purchase price and rental credit terms upfront — all within the app. If you decide to buy, the accumulated rental payments are deducted from the purchase price.

Any Host can enable Rent-to-Buy on eligible listings. The feature is not available for certain categories such as short-term vacation rentals.

No problem. If you decide not to purchase after renting, there's no obligation. The rental simply ends as normal. You won't be penalised for not completing the purchase.

Standard WeShare transaction fees apply to each rental period. There is no additional fee for using the Rent-to-Buy feature itself.

Go to your profile settings and select "Verify identity". You can verify using a government-issued ID. Verified users get a trust badge and increased visibility on the platform.

Yes. Every WeShare account lets you both list items and rent items. You don't need separate accounts — simply switch between your listings and bookings from your dashboard.

Go to Account Settings > Personal Information to update your email. For password changes, go to Account Settings > Security. You will need to confirm the change via a verification email.

You can request account deletion from Account Settings > Privacy. Please note that pending bookings must be resolved before deletion. Some data may be retained for legal and financial compliance purposes as described in our Privacy Policy.

Click "Forgot password" on the login page and enter your registered email address. You will receive a reset link within a few minutes. Check your spam folder if it does not arrive.